Help Center

Frequently Asked Questions

Everything you need to know about Feroce.

How do I purchase a Feroce bag?

All purchases are made through our secure Stripe checkout. Browse the collection, select your preferred color, and click "Buy Now" to be redirected to Stripe's secure payment page where you can pay by card, Apple Pay, or Google Pay.

What payment methods do you accept?

We accept all major credit/debit cards, Apple Pay, and Google Pay through our secure Stripe checkout. All transactions are encrypted and processed by Stripe.

How long does shipping take?

Standard shipping takes 5-7 business days within the US. Express shipping (2-3 business days) is available at checkout. International shipping times vary by destination.

Do you ship internationally?

Yes! We ship worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.

What is your return policy?

We offer free returns within 30 days of delivery. Items must be unused and in original packaging. Contact us to initiate a return.

How do I care for my Feroce bag?

Store your bag in the included dust bag when not in use. Avoid prolonged exposure to direct sunlight. Clean with a soft, dry cloth. For leather care, use a quality leather conditioner periodically. Avoid contact with water and harsh chemicals.

Are the bags handmade?

Yes. Every Feroce bag is handcrafted using premium Italian calfskin leather and 24K gold-plated hardware. Each piece is hand-stitched in our Dallas atelier.

How can I contact you?

You can email us at Ferocefashionff@gmail.com, DM us on Instagram (@ferocefashion_ff), or visit our Contact page. We typically respond within 24 hours.

Still Have Questions?

We're here to help. Reach out and we'll get back to you within 24 hours.